Contact us
Astrilu support is by email, at suporte@astrilu.com. We reply within 5 days.
Write from your account email, if you have one: that's how we find your purchase and confirm the request is yours.
Timing
- We confirm we got your message right away, by email.
- We reply within 5 days.
- Requests about your data: within 15 days.
Before you write
- To cancel within the 14 days, there's no need to wait for a reply: the “Cancel my purchase” button, in your account or in the delivery email, cancels it right away.
- Sign-in code didn't arrive? See the article about your account.
What we don't do
- Individual interpretations by email: Astrilu's texts are the ones in the guide.
- Support by phone, text message or WhatsApp: support is by email only.
- Asking for your sign-in code or card details. Astrilu never asks for those by email, text message, WhatsApp or phone.
Reporting content
The only content people write on Astrilu is the short name on compatibility links. If you find something there that you think is illegal, write to suporte@astrilu.com with the link, why you think it's illegal and who you are. We confirm receipt, review it and reply with our decision and the reason.