Help

Getting a copy of your data or deleting it

Anytime, you can ask for a copy of your data or ask us to delete your account. Requests are by email and free.

Astrilu doesn't keep your birth date: it goes through the calculation and is discarded, and your account keeps only the numbers of your guide.

What we keep

  • Your email, your language and the country of your purchase.
  • The date you accepted the Terms and confirmed you're 18 or older.
  • Your guide numbers: the 2027 Personal Year and the Life Path.
  • Your purchases and refunds.
  • Your compatibility links, with the short name you chose.
  • If you used them: your answer about how you heard about Astrilu, the waitlist and your messages to support.

Getting a copy

Write to suporte@astrilu.com from your account email and ask for a copy. We send you a file with your account, guide numbers, purchases and links.

Deleting your account

Write to suporte@astrilu.com from your account email and ask us to delete it. We delete everything that's yours, except what the law requires us to keep:

  • purchase and refund records, for as long as tax law requires, without your email address;
  • the site access log (network address, date and time), for 6 months, as Brazilian law requires. It isn't linked to your account.

Timing

We reply within 15 days. We may ask you to confirm it's you.

Things you can do yourself

  • Stop or restart the monthly email: “Stop the monthly email”, at the bottom of the email, or the “Get the monthly email” box in your account.
  • Leave the waitlist: uncheck the box in your account.
  • Delete your numbers from a link you received: “Delete my numbers”, on the link itself.
  • Delete a link you created: “Delete this link”, on the compatibility page.
If I delete my account, do I lose my guide?

Yes: the guide, the PDFs and the links go with the account. If you're still within the 14 days and want a refund, cancel the purchase first.

Does Astrilu share my data with advertisers?

No. Your data isn't for sale, we use no ad pixels or ad cookies, and we send no marketing emails.